Leaving Feedback

Sharing your experience and giving feedback about your stay.

Receptionist
¿Cómo estuvo su estadía con nosotros?
KOH-moh ehs-TOO-boh soo ehs-tah-DEE-ah kohn noh-SOH-trohs
How was your stay with us?
You
Muy bien, en general. La habitación estaba muy limpia y cómoda.
mooy bee-EHN ehn heh-neh-RAHL lah ah-bee-tah-see-OHN ehs-TAH-bah mooy LEEM-pee-ah ee KOH-moh-dah
Very good, overall. The room was very clean and comfortable.
Starting with a positive comment before any criticism is appreciated in Latin American culture.
Receptionist
Me alegra escuchar eso. ¿Hay algo que podamos mejorar?
meh ah-LEH-grah ehs-koo-CHAHR EH-soh eye AHL-goh keh poh-DAH-mohs meh-hoh-RAHR
I'm glad to hear that. Is there anything we can improve?
You
El wifi era un poco lento, pero todo lo demás estuvo perfecto.
ehl WEE-fee EH-rah oon POH-koh LEHN-toh PEH-roh TOH-doh loh deh-MAHS ehs-TOO-boh pehr-FEHK-toh
The Wi-Fi was a little slow, but everything else was perfect.
"Un poco" (a little) softens criticism and is a polite way to mention issues.
Receptionist
Gracias por sus comentarios. ¡Esperamos verlo de nuevo pronto!
GRAH-see-ahs pohr soos koh-mehn-TAH-ree-ohs ehs-peh-RAH-mohs BEHR-loh deh NWEH-boh PROHN-toh
Thank you for your feedback. We hope to see you again soon!