Returning or Exchanging an Item

Something you bought doesn't work or doesn't fit, and you want to return or exchange it.

You
Hola, quiero devolver esto. No me queda bien.
OH-lah, kee-EH-roh deh-bol-BEHR EHS-toh. noh meh KEH-dah bee-EHN.
Hi, I want to return this. It doesn't fit me well.
"No me queda bien" works for clothing that doesn't fit. For something that doesn't work, say "no funciona."
Clerk
¿Tiene el recibo?
tee-EH-neh ehl rreh-SEE-boh?
Do you have the receipt?
Always keep your receipts when shopping abroad. Many stores in Latin America require them for any return.
You
Sí, aquí está. ¿Puedo cambiarlo por otra talla?
see, ah-KEE ehs-TAH. PWEH-doh kahm-bee-AHR-loh pohr OH-trah TAH-yah?
Yes, here it is. Can I exchange it for another size?
"Cambiarlo" uses the masculine form. For a feminine item like "camisa" (shirt), say "cambiarla."
Clerk
Claro, puede elegir otra talla. ¿Quiere probárselo primero?
KLAH-roh, PWEH-deh eh-leh-HEER OH-trah TAH-yah. kee-EH-reh proh-BAHR-seh-loh pree-MEH-roh?
Of course, you can choose another size. Do you want to try it on first?
You
Sí, por favor. ¿Dónde está el probador?
see, pohr fah-BOHR. DOHN-deh ehs-TAH ehl proh-bah-DOHR?
Yes, please. Where is the fitting room?
"Probador" is the fitting room. In some countries you may also hear "vestidor."