Travel Insurance — Health & Emergencies

You

Hola, tuve una emergencia médica. Tengo seguro de viaje y necesito hacer un reclamo.

OH-lah, TOO-veh OO-nah eh-mehr-HEHN-see-ah MEH-dee-kah. TEHN-goh seh-GOO-roh deh vee-AH-heh ee neh-seh-SEE-toh ah-SEHR oon reh-KLAH-moh.

Hello, I had a medical emergency. I have travel insurance and I need to file a claim.

'Reclamo' means claim. In some countries you may also hear 'reclamación'. Have your policy number ready when you call.

Agent

Claro. ¿Me puede dar su número de póliza y su nombre completo?

KLAH-roh. meh PWEH-deh dahr soo NOO-meh-roh deh POH-lee-sah ee soo NOHM-breh kohm-PLEH-toh?

Of course. Can you give me your policy number and full name?

You

Sí, mi número de póliza es A-B-C-uno-dos-tres-cuatro-cinco. Tengo todos los recibos y el informe médico.

see, mee NOO-meh-roh deh POH-lee-sah ehs AH-beh-seh-OO-noh-dohs-trehs-KWAH-troh-SEEN-koh. TEHN-goh TOH-dohs lohs reh-SEE-bohs ee ehl een-FOHR-meh MEH-dee-koh.

Yes, my policy number is A-B-C-1-2-3-4-5. I have all the receipts and the medical report.

Practice spelling letters and numbers in Spanish before your trip. When giving codes over the phone, say each character slowly and clearly.

Agent

Perfecto. Su póliza cubre emergencias médicas hasta diez mil dólares. ¿Cuánto fue el gasto total?

pehr-FEHK-toh. soo POH-lee-sah KOO-breh eh-mehr-HEHN-see-ahs MEH-dee-kahs AHS-tah dee-ehs meel DOH-lah-rehs. KWAHN-toh fweh ehl GAHS-toh toh-TAHL?

Perfect. Your policy covers medical emergencies up to ten thousand dollars. How much was the total expense?

You

Fueron tres mil quinientos pesos en total. ¿Dónde envío los documentos para el reembolso?

FWEH-rohn trehs meel kee-nee-EHN-tohs PEH-sohs ehn toh-TAHL. DOHN-deh ehn-VEE-oh lohs doh-koo-MEHN-tohs PAH-rah ehl reh-ehm-BOHL-soh?

It was three thousand five hundred pesos in total. Where do I send the documents for reimbursement?

'Reembolso' means reimbursement. Keep originals of all receipts, medical reports, and prescriptions. Take photos of everything as backup.